Shipping policy

Shipping Policy

Thank you for shopping with OFEEFAN. This Shipping Policy describes how we process and deliver orders placed through ofeefan.shop, operated by POWELLS CLEAN UP LLC, 1873 China Grove Rd, Vicksburg, MS 39180, USA.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). You will receive a confirmation email when your order ships, including tracking information where available.

Shipping rates and delivery times (US domestic)

• Standard Shipping (5–7 business days): $4.95
• Expedited Shipping (2–3 business days): $12.95

Delivery times are estimates measured from the ship date and do not include processing time. We currently ship within the United States only.

Shipping restrictions and delays

We are not responsible for delays caused by carriers, weather, or other events beyond our control. If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment; additional shipping charges may apply.

Damaged or lost shipments

If your order arrives damaged or appears lost in transit, contact us at support@ofeefan.shop within 14 days of the ship date with your order number and photos of any damage. We will arrange a replacement or refund as appropriate.

Questions

For any shipping questions, contact support@ofeefan.shop. We aim to respond within 1–2 business days.