Refund policy

Thank you for shopping with Christopher Wayne Mason LLC. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Period

We accept eligible returns within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned with all original packaging and accessories
Not show signs of damage, misuse, or wear
Include the original order information or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, damaged, or altered after delivery
Items damaged due to misuse or improper handling
Final sale or clearance items, when clearly identified as non-returnable
Gift cards or other non-returnable products, where applicable

3. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect, defective, or damaged item, please contact us at support@ofeefan.shop within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

4. How to Request a Return

To request a return, please contact:

Email: support@ofeefan.shop

Please provide:

Your order number
The item(s) you wish to return
The reason for the return
Photos, if the item is damaged or defective

Do not send products back to the business address unless we provide you with return instructions. We will provide the appropriate return instructions after reviewing your request.

5. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by us, the customer is generally responsible for return shipping costs.

If an item was received damaged, defective, or incorrect, we may provide a return shipping solution or reimburse reasonable return shipping costs after review.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or the product arrived defective or damaged.

7. Exchanges

If you need to exchange an item, please contact us at support@ofeefan.shop before sending anything back.

Depending on product availability, we may provide an exchange or another appropriate solution.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be unable to cancel an order once it has entered processing or has been shipped. If the order has already shipped, you may need to follow our return procedure.